Contact

Reach the Map Zena team for technical support, legal notices, enterprise volume requests, and security disclosures.

Primary contact

Email: hello [at] mapzena.com

We operate with minimal identity footprint. Include the topic in your subject line for faster routing:

  • SUPPORT for API integration help
  • BILLING for account credit and usage charge issues
  • ENTERPRISE for custom volume or dedicated infra
  • LEGAL for legal notices
  • SECURITY for vulnerability disclosures
  • PRIVACY for privacy-policy questions

Security disclosures

Responsible disclosure is welcomed. Please include reproducible steps, expected impact, and any proof-of-concept details. PGP key is available on request for encrypted communication.

Response windows

  • General support: usually within 24-72 hours
  • Billing and activation: usually within 24 hours
  • Security issues: triaged as quickly as possible, typically same day

Before you email

Most integration questions are answered in the documentation. For faster support, include endpoint, sample request, and error response body.